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Reporting to the General Manager, responsibilities include but not limited to:
-Greet customers immediately with a friendly and sincere welcome.
-Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as amenity hours and local attractions
-Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision making
-Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing
-Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
-Verify and imprint credit cards for authorization using electronic acceptance methods
-Handle cash, make change and balance an assigned house bank
-Post charges to guest rooms and house accounts using the computer
-Promptly answer the switchboard in a friendly, caring and courteous manner ensuring messages are recorded and promptly passed on or voicemail explained/utilized in line with property and company policy
-Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests
-Comply with attendance rules and be available to work on a regular basis
-Run Audit procedures
-Assist with breakfast
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Decision making
- Job task planning and organizing
- Finding information
- Computer use
Work Setting
- Hotel
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Computerized reservation system
- General office equipment
- Basic computer skills (will train)