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Loraas Disposal Services is currently looking to fill the position of receptionist on a six month contract. Reporting to the Sales Manager, this individual is responsible for providing professional, courteous customer service predominantly via telephone and email. Hours of work will be Monday to Friday, 8:00am to 5:00pm.
Duties:
Greets visitors, inquires the nature of their business and directs them to the appropriate person
Answers telephone and relays calls and messages
Schedules call-ins
Completes supporting paperwork and data entry as required
Processes incoming mail and faxes and distributes
Assist customers with account-related requests
Provide information about Company products and services
Provide information about service availability
Completes other duties as assigned
Requirements:
High school diploma or GED required
Post-secondary education in a related field preferred
Strong customer service and troubleshooting skills
Computer literate, including effective working skills of MS Word, Excel and e-mail
Previous experience preferred
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
We Offer:
Family/team atmosphere where staff are valued and appreciated
Competitive or above industry wage rates with annual review
Opportunities for learning, advancement, personal growth, and challenge
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Finding information
- Computer use
Transportation/Travel Information
- Public transportation is available
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Conditions and Physical Capabilities
- Tight deadlines
- Repetitive tasks
Security and Safety
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment