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Customer Service Representative

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Job Order #: 5632058

Employer Name:
Posted Date:
# of Positions:
Employment Terms:
Full Time
Grade 12
1-2 Years
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Employer Name:

Contact Name:
Irene Schramm

Contact Phone:
(306) 566-8543

Contact Email:


Supreme Basics has a full-time Customer Service Representative positions available. The primary role of this position is to receive, to process and to enter office supply orders received via telephone, fax, email, Account Manager communications, and the on-line ordering system.  The primary goal of this position is to ensure all customer requests are handled in a timely, efficient and courteous manner.
-Answers and processes queue calls and inquiries.
-Process orders in a timely and accurate manner.
-Conduct product research to best meet the customers needs.
-Up-sells to increase average order size.
Process all RMAs.
-Suggest alternate items of sale to avoid backorders.
Required Skills/Abilities:
-Strong interpersonal skills (ability to effectively deal with/successfully resolve matters with others  tact/diplomacy/courtesy).
-Capacity to establish, maintain and promote high standards of professional etiquette and superior customer service.
-Effective listening, verbal and written communication skills.
-Work accuracy and highly detail oriented.
-Self-motivated and deadline driven, with effective time management abilities.    
-Ability to efficiently work both independently, and as part of a cohesive team, in a high volume and demanding environment.
-Exceptional organizational skills.
-Mathematically inclined.
-Efficient and accurate keyboarding/data-entry skills.
-Working knowledge of basic office equipment, computers, internet, e-mail and various software applications.


Skills and Abilities

Business Equipment and Computer Applications
 - Database software
 - Electronic mail
 - Spreadsheet software
 - Windows
Specific Skills
 - Receive and log complaints
 - Order supplies and maintain inventory
 - Perform general office duties
 - Answer inquiries and provide information to customers
 - Access and process information
Essential Skills
 - Computer use


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