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Front Desk Agent- Shift Work

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Job Order #: 5632142

NOC: 6435
Employer Name:
Quality Inn & Suites
Posted Date:
16-Jul-2018
Location:
KINDERSLEY
 
# of Positions:
1
Employment Terms:
Part Time
Length of Employment:
Permanent PT, FT could be an option
Experience:
No Experience
Apply By:
15-Aug-2018
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
Quality Inn & Suites
Employer Address:
 
700 12th Avenue East. Box 1946
KINDERSLEY,SK
CANADA
S0L1S0
Contact Name:
Erica Nagy
Contact Fax:
306-463-5008
Contact Email:
enagy@encorehotels.ca


Description

Looking for front desk agents.
Must be a team player, willing to work all shifts in a 24/7 department. Must be computer literate, able to work with minimal supervision. Must be able to work in a fast paced environment with accuracy and meet high standards, must work well under pressure while delivering a high level of customer service. Must be able to provide a clean criminal record check as FD handles sensitive financial information.
System training provided.Health benefits, international hotel discount and gym membership after completion of probationary period.

 

Skills and Abilities

Essential Skills
 - Reading text
 - Document use
 - Numeracy
 - Writing
 - Oral communication
 - Working with others
 - Problem solving
 - Decision making
 - Critical thinking
 - Job task planning and organizing
 - Finding information
 - Computer use
 - Continuous learning
 - Significant use of memory
Credentials (certificates, licences, memberships, courses, etc.)
 - Not required
 - Not applicable
Specific Skills
 - Take, cancel and change room reservations
 - Store and retrieve luggage
 - Secure guests' valuables
 - Register arriving guests and assign rooms
 - Provide information on hotel facilities and services
 - Process group arrivals and departures
 - Process guests' departures, calculate charges and receive payments
 - Process telephone calls
 - Process wake-up calls
 - Perform light housekeeping and cleaning
 - Maintain occupancy statistics
 - Investigate and resolve complaints and claims
 - Exchange foreign currency
 - Balance cash and complete balance sheets, cash reports and related forms
 - Arrange services required for guests with special needs
 - Work with minimal supervision
 - Customer service oriented
 - Keyboarding
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Provide general information about points of interest in the area
 - Provide information about services available in the community
 - Follow emergency and safety procedures
Work Setting
 - Hotel
Type of Bookkeeping and Accounting
 - Cashiering
Business Equipment and Computer Applications
 - Word processing software
 - Spreadsheet software
 - Multi-line switchboard
 - Computerized bookkeeping systems
 - Computerized reservation system
 - General office equipment
 - Internet browser
 - Basic computer skills (will train)
 - Hotel Soft

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