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Essential Functions:
* Train, motivate and retains a committed team passionate about the YMCAs mission and service to members.
* Completes all job related, supervisory and other trainings as required.
* Greeting all guests as they enter the facility and adhere to sign-in/out, guest, visitor, monitoring youth in the facility and other relevant policies and procedures. Report any suspicious behavior and violations of policy and procedures to your supervisor.
* Train, mentor, motivate and develop staff to create a sales-oriented team that is focused on the delivery of exceptional customer service
* Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions.
* Develops strategies to motivate staff and achieve goals.
* Participates in achieving monthly sales goals.
* Reviews and updates desk procedures and communicates changes to staff.
* Participates in membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
* Participates in annual Strong Kids campaign.
* Participates in staff meetings and/or related meetings.
* Motivates and energizes the Membership Staff to be Cause-driven Leaders. Leads by example. Co-facilitate trainings including but not limited to sales and customer service.
* Helps Membership Staff to understand the YMCAs mission.
* Must be flexible and adaptable.
* Sell, promote and market our brand
* Ensure duties, responsibilities, accountabilities and standards for acceptable performance are clearly communicated, defined, understood and performed by all direct reports
* Provide leadership skills through outstanding people management
* Other duties assigned by member experience director as needed
* Duties subject to change
Full job description can be found on our website www.ymcasaskatoon.org
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Operate cash register
- Customer service oriented
- Suggestive selling
- Process money, cheques and credit/debit card payments
- Receive payment for goods or services
- Calculate daily/shift payments received and reconcile with total sales
- Greet customers
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
- Standing for extended periods
Business Equipment
- Computer terminal
- Cash register
- Interac machine
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