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As the primary contact for our customers, a Service Advisor creates the impression of our brand. They play a very important role in promoting and ensuring a high level of customer satisfaction. A Service Advisor contributes to the operational effectiveness of the Service Department and to positive CSI results by promptly and warmly greeting customers, enhancing the sale of labour, parts and accessories and advising recommendations and estimates for the diagnosis of vehicle problems. Your responsibilites include: greeting customers, conducting active vehicle side service consultation, document any customer concerns, recommend necessary service and promote the sale of labour, parts and accessories. Open repair order based on appointment information and any additional information provided by the customer during check-in and to provide estimates as needed. Maintain consistent contact with customer for the duration of the vehicle repair by updating on the status of their vehicle. Review the invoice with the customer and ensure the vehicle has been washed and is ready before they pick up. Arrange alternate transportation for customers while their vehicle is being serviced. Schedule appointments for customers and follow-up on parts orders and open work orders. Handle calls regarding technical and service related inquiries.
Requirements for this position include: ability to communicate effectively written & verbally, Automotive experience an asset but not mandatory, computer ability is required, meets professional appearance, posses strong interpersonal skills, committed to serving the client by properly educating and informing them on their vehicle needs, enjoys customer service and building relationships.
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Specific Skills
- Receive payments
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Answer inquiries and provide information to customers
Work Setting
- Business services
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Internet browser
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