Job Order Detail

Description

DYNAMICS/CRM ADMINISTRATOR

Permanent Full-time

Open to any location in Canada

THE POSITION: Under operational direction of the Manager, Applications/Banking, provides administration and development for key components of Innovations Dynamics 365 solutions (CRM, Finance and Operations, Marketing, Talent, etc.). As well as connected Office 365 applications such as Microsoft Flow and PowerApps.  Responsibilities include:
Lead and participate in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system
Architecting the Dynamics and CRM systems, related customizations and reports to model the businesss organizational process
Advising business users on best practices for CRM and Dynamics, development or integration processes
Balance business users requests and requirements with technical constraints
Writing technical specifications for planned work
Building and configuring CRM forms, views, dashboards, reports, workflows, etc.
Assist BI with developing the processes staff will follow
Working closely with BI project teams or other resources for completion of projects related to the CRM system
Working with internal support members to resolve technical issues
Regularly communicating with stakeholders on the status of issues and projects
Coordinate with the Manager, Applications to ensure overall business solution is positioned and implemented in line with global architecture and roadmap

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