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Complete Technologies is Saskatchewan's leading, award-winning Managed Services provider. We are seeking a dynamic and experienced Tier 2 Technical Analyst for a full time employment.
Position overview:
Technical Analyst - Tier 2 contributes to the success of Complete Technologies by providing timely, professional and efficient technical support to our clients, while providing excellent customer service.
Perfect candidates MUST have:
- Recent experience working with medium sized businesses or as a part of IT helpdesk;
- Communication skills as most of the work will be on-site client-facing service calls;
- Experience with hosted solutions (Office 365, Hosted Exchange server, etc.);
- Experience managing and monitoring the performance of computer systems and networks using RMM tool;
- Worked with File- and Image-level backup solutions;
- Follow and participate in developing procedures and technical checklists;
- Server & Network administration and troubleshooting experience - Windows server, Hyper-V, VMWare, Exchange server, firewall setup and management (MCP Certificate would be an asset);
- Positive attitude to work and life;
- Valid driver's license and your own vehicle.
What your work week will look like:
- Combination of on-site service calls (99% will be within Saskatoon city limits) and remote work every day;
- Various projects almost every week;
- Monitoring client's networks and backup reports;
- Assisting with choosing the best technical solution for the client's situation.
What you will get:
- Competitive salary;
- Benefits package that includes disability, health, dental and vision insurance;
- Diverse, fun and friendly work environment;
- Great learning opportunity.
About Complete Technologies - www.completetech.ca
Transportation/Travel Information
- Own vehicle
Work Setting
- Consulting firm
Own Tools/Equipment
- Cellular phone