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As a Liquor Store Manager you are expected to create an enjoyable shopping experience for our
customers. You must plan and organize the processes of the store and manage the staff
operations. In addition, you are responsible for inventory management and overhead costs.
Duties and Responsibilities
Plan, direct and oversee the operations of the liquor store.
Recruit and hire, and train staff and set staffing schedules.
Manage inventory, which includes ordering and negotiating with suppliers.
Complete market research to determine consumer demand and plan promotions.
Ensure the store meets the company standards of quality, service and operational
excellence.
Resolve customer complaints.
Plan budgets and authorize expenditures.
Qualifications
Two years of management experience within the retail industry.
Have a fundamental understanding of liquor store operations.
Comprehensive knowledge of recruitment principles and practices.
Excellent communication and interpersonal skills with a focus on customer service.
Outstanding communication skills and product assessment ability.
A degree or diploma relating to food service management is a benefit but not required.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Decision making
- Job task planning and organizing
- Computer use
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
- Travel expenses not paid by employer
- Public transportation is available
Additional Skills
- Prepare work schedules
- Order merchandise
- Hire and train or arrange for training of staff
Supervisory Experience
- Retail salespersons and sales clerks
- Grocery clerks and shelf stockers
- Elemental sales occupations
- Cashiers
Specific Skills
- Supervise and co-ordinate sales staff and cashiers
- Sell merchandise
- Resolve customer complaints and supply shortages
- Prepare reports on sales volumes, merchandising and personnel matters
- Maintain specified inventory
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 3 - 4 people
Work Location Information
- On-site customer service
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Handling heavy loads
- Combination of sitting, standing, walking
- Walking
Own Tools/Equipment
- Cellular phone
Work Site Environment
- Cold/refrigerated
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