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Responsibilities:
Processes internal and external customer requests through a variety of methods and books work into the shop.
Performs unit intake process upon its arrival at Maxim
Liaising between our shop and the customer during the repair process
Performs unit pick-up process
Reviews repair orders to ensure complete and accurate information.
Closes retail work orders by creating invoices based on information collected.
Reconciles sublet accounts and splits work orders so the completed work is billed and the unfinished is forwarded to the correct area for action.
Provides estimates for customer requests and standard work on P&D new vehicles and for customers purchasing a batch of vehicles (tenders), either new or used
Qualifications:
3+ years experience in the medium/heavy duty truck industry
Front line customer service experience
Invoicing experience with knowledge of debits/credits
Technical product knowledge is preferred
Knowledge of International (Navistar) warranty an asset
A team player with a strong commitment to the customer
Ability to build long-term relationships with customers and vendors
Possess strong listening, problem solving and decision making skills
Excellent fact finding and analytical skills
Strong aptitude for numbers, shows attention to detail
Basic computer experience: MS Word, Internet, email, keyboarding, data entry
Exposure to a central billing system; knowledge of Karmak preferred
Organized, sets and meets priorities
Flexibility to adapt to changing demands