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Job Summary
The User Support Technician will be responsible for the supervision of housekeeping staff, management of staff schedules as well as inspection of hotel rooms to insure cleanliness standards. The supervisor will coordinate which rooms and in what order need cleaning.
Responsibilities
Install, troubleshoot and optimize desktops, laptops and tvs including hardware and software issues.
Consult user guides and manuals to implement solutions.
Help hotel guests troubleshoot connectivity issues between their devices and hotel equipment (Wifi, Ethernet, tv, etc).
Emulate or reproduce technical problems encountered by guests.
Provide business systems, network and Internet support to users in response to identified difficulties.
Liaise with other teams within the organization as well as externally.
Qualifications
Experience with IT Support, computer programming, and connectivity troubleshooting.
Completion of a college program in computer science, IT technician or equivalent.
Comprehensive knowledge of network administration.
Outstanding communication skills.
Computer and Technology Knowledge
- Word processing software
- Internet
- Database software
- Hardware
- Networking software
- Networking hardware
- Intranet
- Servers
- Applications - desktop
- Spreadsheet software
- Office Suites
- Mail server software
- Electronic mailing software
- Communication software
- CAD software (computer assisted software)
- 3D graphic software
- Project management software
- Programming software
- Web site creation and management software
- Business diagramming software
- Desktop publishing software
- Data analysis
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Certified Engineering Technologist (CET)
- Associate Computing Professional (ACP)
Specific Skills
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
Work Setting
- Help desk
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Ability to distinguish between colours
- Sitting
- Bending, crouching, kneeling
Security and Safety
- Bondable
Own Tools/Equipment
- Computer
- Internet access
- Cellular phone
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