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The City of Warman is currently hiring for the position of Part Time Customer Service Representative for the Recreation and Community Services Department in the Legends Centre. Reporting directly to the Facility Program and Special Events Supervisor, the CSR is responsible for serving customers in person, by email and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers.
Skills required are, but not limited to:
Strong customer service and troubleshooting skills.
Exceptional conflict resolution, negotiation, and objection handling skills.
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
Able to effectively communicate both verbally and in writing.
Able to work well under pressure.
Strong attention to detail.
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
Computer literate, including effective working skills of MS Word, Excel and e-mail.
Proven data entry and typing skills.
Professional appearance and manners.
Strong work ethic and positive team attitude
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Work Setting
- Public sector
Own Tools/Equipment
- Office equipment and supplies
- Computer
- Internet access
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