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Part Time Customer Service Representative

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Job Order #: 5636145

Employer Name:
City of Warman
Wage/Salary Info:
$18.01 - $21.11
Posted Date:
# of Positions:
Employment Terms:
Part Time
Grade 12
Apply By:
How to Apply?:
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Employer Name:
City of Warman

Employer Address:
PO BOX 340

Contact Name:
Linh Nguyen

Contact Phone:


The City of Warman is currently hiring for the position of Part Time Customer Service Representative for the Recreation and Community Services Department in the Legends Centre.  Reporting directly to the Facility Program and Special Events Supervisor, the CSR is responsible for serving customers in person, by email and via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. CSR participates in all assigned training, setting and meeting personal goals. CSR understands his/her role as brand ambassador and provides positive brand experiences to all customers.

Skills required are, but not limited to:  
    Strong customer service and troubleshooting skills.
    Exceptional conflict resolution, negotiation, and objection handling skills.
    Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
    Able to effectively communicate both verbally and in writing.
    Able to work well under pressure.
    Strong attention to detail.
    Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
    Computer literate, including effective working skills of MS Word, Excel and e-mail.
    Proven data entry and typing skills.
    Professional appearance and manners.
    Strong work ethic and positive team attitude


Skills and Abilities

Own Tools/Equipment
 - Internet access
 - Computer
 - Office equipment and supplies
Work Setting
 - Public sector
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Document use
 - Reading text


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