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The Tour Coordinator is accountable for all aspects of the successful coordination and sales of park tour programs at Wanuskewin Heritage Park.
The ideal candidate will have experience and possess an ability to:
Communicate a welcoming and professional environment for all Wanuskewin visitors, clients and guests with a focus on service excellence while increasing program and facility utilization through tour and program sales.
Support direct sales and catering effort through administration of tour & catering contracts and client communication.
Meet with prospective clients to tour Wanuskewin and provide customers with knowledge on all services Wanuskewin can offer for their visit and to have an optimal experience.
Plan tour details with customers to ensure all their needs are met when on site.
Accurately and effectively communicate and track all booking details of park programs and tours to Wanuskewin clients while ensuring attention to detail.
Respond effectively in a timely manner to clients questions and concerns regarding Wanuskewin tours and programs.
Actively promote Wanuskewin by ensuring event information and additional service options are promoted to maximize the client experience.
Actively promote and increase Wanuskewins facility and service usage by placing sales calls and visits to potential clients.
Ensure contracts with clients are signed and accurate in booking details of all pertinent tours and programs.
Maintain an appropriate tracking system of all tour bookings.
Prepare and distribute all tour booking information to the Program and Sales staff.
Contribute equally with other team members to ensure Wanuskewins level of service standards of excellence are achieved.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Act as spokesperson for an organization
- Answer written and oral inquiries
- Develop, implement and evaluate communication strategies and programs
- Gather, research and prepare communications material
- Liaise with community groups
Work Setting
- Cultural organization
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
Security and Safety
- Basic security clearance
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