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Are you looking for a long-term career in the hospitality industry? The Days Inn Regina Airport West is looking for a Full-Time Experienced, dynamic Front Desk Agent who is interested in growing with our company. The Front Desk Agent must be upbeat, friendly and customer service oriented as they are the first point of contact for guests. They are responsible for registering guests and assigning rooms, processing group arrivals and departures, taking, cancelling and changing room reservations, processing guests' departures which includes calculating charges and receiving payments, balancing cash and completing related forms.
This is a PERMANENT Full-time position (32-40 hours). Shifts will vary between 7am-3pm and 3pm-11pm and will be a combination of weekdays and weekends. Availability to cover an occasional night audit shift (11pm-7am) would be beneficial. Only those individuals with front desk experience and suitable availability need apply.
Candidates must have excellent English skills and must be legally entitled to work in Canada as the employer does not have a labour market opinion that would support a foreign worker.
The Days Inn Airport West is part of our growing hotel management company with opportunities for advancement throughout Saskatchewan and Alberta. Days Inn Regina Airport West is proud to be recognized as a 2017 Saskatchewan Employer of Choice. We strive to provide our employees with a great work environment which in turn provides our guests with a great place to stay. We offer employee benefits as well as an employee incentive program. For more information on our family of hotels, please visit our website at www.d3h.ca
If you are interested in joining our team, please forward a copy of your resume to careers@d3h.ca.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Investigate and resolve complaints and claims
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Computerized reservation system
- General office equipment
- Internet browser
- Basic computer skills (will train)
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