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Job Description Summary
Will mainly serve as a liaison between UPS and Coutts Courier
Acts as a coordinator between Coutts Courier and other 3rd party contractors to streamline operations, resolve issues, communicate instructions to drivers and submit daily deliverables.
Duties and Responsibilities
Dispatch pick-ups to drivers. Collaborate with agents to ensure that pick ups are done in a timely manner.
Contact customers to acquire proper addresses or make alternate arrangements to expedite delivery/pick up.
Handle customer inquiries/issues and resolve service problems
Respond to back office inquiries via e-mail or phone calls
Monitor various systems/reports and take appropriate action when required
Data entry and filing
Facilitate some warehouse tasks
Required Knowledge, Skills and Abilities
Good communication skills (written and verbal)
Phone and keyboarding skills
Customer service skills is an asset but not required
Ample knowledge in various MS Office applications (Word, Excel, Outlook) and the internet.
Able to multi task and make accurate and timely decisions in a fast-paced environment.
Able to work in a responsible manner and with minimal supervision
Able to lift up to 50 lbs.
This is a 12 month term position.
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Significant use of memory
Transportation/Travel Information
- Public transportation is available
Specific Skills
- Access and process information
- Maintain records and statistics
- Investigate complaints
- Answer inquiries and provide information to customers
- Order supplies and maintain inventory
- Receive and log complaints
Work Setting
- Transportation
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Walking
Security and Safety
- Bondable
- Criminal record check (abstract)
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Internet browser
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