Job Order Detail

Description

Employer Job Number: GO-00545126
Facility: 3sHealth
Job Description: The Technical Coordinator is responsible for providing support to users of the provincial transcription services technologies (dictation and transcription applications).  

The position is responsible and accountable for providing user adoption support, via email, phone fax and ticketing system. Additional responsibilities include planning and maintenance; ongoing system development and changes including version releases and upgrades. The Technical Coordinator acts as the information technical specialist as it relates to the transcription technologies. The Technical Coordinator will analyze, troubleshoot and provide solutions to end users, as well as manage user profiles and security for clinicians and medical transcriptionists.

Minimal travel throughout the province of Saskatchewan is expected.


Required Qualifications

Experience with customer service/change management methodology an asset
Certificate in Medical Transcription, plus a minimum of two years' experience or an equivalent combination of education and experience
Experience
A minimum of two years' experience working with dictation and transcription systems; customer service experience; or an equivalent combination of education and experience.
Knowledge, Skills and Abilities

Strong analytical and problem solving skills
High level of self-motivation with a customer service focus
Ability to assume responsibility and work independently
Ability to consult, engage and interact with internal and external clients to facilitate relationships to meet goals and objectives
Ability to analyze complex situations and environments; and provide mentorship to achieve workable and practicable solutions
Excellent written and verbal
For more information on this job, please visit the employer's website.