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Front Desk Agent

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Job Order #: 5642522

Employer Name:
Best Western Plus
Wage/Salary Info:
$13.00 to $15.00 hourly
Posted Date:
# of Positions:
Employment Terms:
Full Time
Length of Employment:
Full Time, 30 to 40 hours per week
Grade 12
No Experience
Apply By:
How to Apply?:
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Employer Name:
Best Western Plus

Contact Email:

External Job Source Website:

National Job Bank National Job Bank


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Skills and Abilities

Business Equipment and Computer Applications
 - Spreadsheet
 - Multi-line switchboard
 - Central reservation system (CRS)
Work Setting
 - Hospitality industry
 - Hotel, motel, resort
Specific Skills
 - Take, cancel and change room reservations
 - Register arriving guests and assign rooms
 - Provide information on hotel facilities and services
 - Process group arrivals and departures
 - Process guests' departures, calculate charges and receive payments
 - Perform light housekeeping and cleaning duties
 - Investigate and resolve complaints and claims
 - Balance cash and complete balance sheets, cash reports and related forms
 - Answer telephone and relay telephone calls and messages
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Provide general information about points of interest in the area
 - Follow emergency and safety procedures
 - Handle wake-up calls
 - Provide customer service
 - Assist clients/guests with special needs
 - Maintain an inventory of vacancies, reservations and room assignments
Security and Safety
 - Bondable
Work Conditions and Physical Capabilities
 - Fast-paced environment
 - Work under pressure
 - Attention to detail
 - Standing for extended periods
Personal Suitability
 - Effective interpersonal skills
 - Flexibility
 - Team player
 - Excellent oral communication
 - Excellent written communication
 - Client focus
 - Dependability
 - Judgement
 - Reliability
 - Organized


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