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Part Time
Monday and Thursday- 4:30-8:30Pm
Saturdays 9-6
*Hours are non- negotiable/flexible*
*possibility for extra hours during the day but not a requirement*
Part time Reception duties include:
- Managing switchboard up to 7 lines
- Excel programs (Word, Spreadsheets)
- Tracking productivity of our service department
-Tracking at risk/inactive and overdue service calls
-Contacting customers for service appointments
-Follow up calls on service appointments
-Entering any pre-booked appointments for sales to service
-Cleaning coffee area weekly, and desk
-Filing
-Adding any open recalls to work orders for next day
-Direct walk ins and call ins to the appropriate department or manager
-keeping track of supplies
Skills:
-customer service
-managing multiple incoming calls
-note taking
-excel,word knowledge
-in house application server use for searching customers
Essential Skills
- Reading text
- Document use
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Additional Skills
- Provide basic information to clients and the public
- Maintain records
- Data entry
Specific Skills
- Send invoices
- Schedule and confirm appointments
- Record and relay information
- Perform clerical duties, such as filing and sorting and distributing mail
- Operate switchboard or telephone system
- Obtain and process information required to provide services
- Greet people and direct them to contacts or service areas
- Answer, screen and forward telephone calls
- Receive and issue payments
Work Setting
- Business services
Typing (Words Per Minute)
- 0 - 40 wpm
Work Conditions and Physical Capabilities
- Tight deadlines
- Repetitive tasks
Security and Safety
- Basic security clearance
Business Equipment and Computer Applications
- Windows
- Word processing software
- Switchboard 1-25 lines
- Spreadsheet software
- Electronic mail
- Electronic scheduler
- General office equipment
- Internet browser
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