Job Order Detail

Description

The YWCA is seeking applications for Shelter Counsellors for the Isabel Johnson Shelter, two full-time evening position at 35 hours per week are available.  The Shelter Counsellor is responsible for providing practical support to all residents and ensuring the smooth operation of the shelter. A main focus of the Shelter Counsellor, in collaboration with the rest of the team, is to create and monitor strength based individualized plans with each woman staying in the shelter to help facilitate meeting her needs/goals. This position will be under the direct supervision of the Manager and under the general supervision of the Director Womens of Housing.
Responsibilities:

Client Service
Provide all care, advocacy, counselling, and listening from a trauma-informed care lens;
Build therapeutic relationships with all residents;
Provide practical support for all aspects of resident stays;
Provide information, education, referrals, and support to the residents as needed;
Collaborate with the other Shelter Counsellors to create individualized plans for each resident and family;
Collaborate with Kikinaw Residence staff in providing after hours support as needed;
Provide referrals and advocacy to ensure that residents have necessary supports to deal with barriers regarding
housing;

Administration and Operations
Answer shelter phone and record all calls, screen requests for entry and respond to information requests;
Complete intake and departure process with each woman/family;
Maintain accurate case management and stats keeping records;

For the complete posting please visit our website:

http://www.ywcaregina.com/Utilities/Careers.html