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Our client, a global leader in work@home opportunities is recruiting for bilingual (FR/EN) inbound technical support call representatives for residential customers.
You will handle customer issues including login, passwords, usernames, set up and secure customer home network connections using call flow guides and multiple diagnostic tools.
Must be available for full time 4-6 weeks of paid training and for full time shifts between 7am-midnight EST.
This position requires a landline telephone and hard-wire Ethernet cable (wire run).
Provided by client:
In-depth classroom & on the job training from the comfort of your home office(Zoom video)
Start-up kit and computer equipment provided
Comprehensive Health & Dental Plan, paid breaks, guaranteed hourly rate
Full time shifts available Monday-Sunday that will balance your work-life
Provided by you:
A quiet, secure, confidential, & paperless office
Ability to work an 8 hour shift or two 4 hour shifts between 7am-midnight(EST)
High speed, hard-wired internet & landline
Grade 12 diploma or equivalent
Customer service experience
Who should apply?
Those able to clear a criminal record check (no cost to candidate)
Those proficient with computer & keyboarding shortcut skills
Kelly Services believes in relationships, not transactions. Were committed to successfully matching job seekers with the best employers across Canada and around the world. We fill positions from entry level to management, on a temporary or permanent basis. Whatever your specialty is well work with you to understand your likes, dislikes, goals and ambitions, and present you with opportunities that meet your needs.
Kelly Services (Canada) Ltd., is committed to providing accommodations for people with disabilities as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance
Essential Skills
- Oral communication
- Finding information
- Computer use
Security and Safety
- Criminal record check (abstract)