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Duties Include:
Assisting clients with utilizing the core software and all integrated pieces
Troubleshooting any issues clients encounter with the software and supported hardware
Interacting with clients through call, chat and email interfaces
Delivering high-level customer service to clients in a personable, professional, and efficient manner
This position may require working weekends and late evenings.
We are open on statutory holidays for standard business hours.
Not required but definitely an asset to have the following:
2+ years of customer service experience
Previous experience in a software/technology support role
Post-secondary education in the form of a certificate, diploma or bachelors degree