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Responsible for greeting customers, processing reservations, receiving and answering phone calls, opening and closing rental agreements, billing customers for rentals, responding to customer questions and complaints in a fair and timely fashion, selling incrementals, complete and file all documentation, provide administrative support to manager.
Must have: Computer skills
Valid drivers licence
Professional appearance
Sales experience an asset
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Own vehicle
- Valid driver's licence
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Maintain records and statistics
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Setting
- Tourism
- Business services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Standing for extended periods
Security and Safety
- Criminal record check (abstract)
- Driver's validity licence check
- Driving record check (abstract)
Own Tools/Equipment
- Cellular phone
Business Equipment and Computer Applications
- Windows
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment