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Work Setting
- Consulting firm
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Security and Safety
- Criminal record check
Transportation/Travel Information
- Public transportation is available
Work Conditions and Physical Capabilities
- Fast-paced environment
Ability to Supervise
- 5-10 people
Computer and Technology Knowledge
- Word processing software
- Oracle
- Database software
- Networking software
- Networking security
- Security software
- Web service design
- Programming languages
- Software development
- Computer-aided design (CAD)
Personal Suitability
- Effective interpersonal skills
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Organized
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