Job Order Detail

Description

Under general supervision of the Team Lead  Operations and Support this position is an integral member of service delivery and support team in Information Technology Services (ITS).
The IT Support Analyst is responsible for installation, configuration, troubleshooting, maintenance and modification to IT hardware, software and peripherals as needed. This position provides customer support and regular maintenance of computer hardware, software, operating systems and mobile devices and other technology such as email, desktop conferencing and collaboration tools. This position also provides customer training and documentation.