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Job Summary
The Customer Service Representative is responsible for creating an exceptional customer experience by providing exceptional customer service. This role is expected to model the core values of our company through the day to day interactions. The Customer Service Representative reports directly to the Branch Manager.
Job Type: Full-time
Specific Job Duties:
Operational Standards
Review and understand various reporting statements
Promoting the business by developing professional relationships with clients, promoting marketing material, and doing daily reports.
Ensure accurate data entry when completing loan applications is accurate
Performing recovery calls of accounts that are delinquent
Maintain exceptional inbound and outbound phone skills to communicate products and services with new and existing clients.
Ensure client concerns are resolved and escalated as necessary.
Ensure Cashco Financial company standards are always maintained
Adherence to all corporate policies and procedures.
Experience & Requirements:
Ability to work a fixed schedule Tuesday Thursday 12-8pm, Friday 8:30-5:00pm, Sat 9-5pm
Able to work independently under minimal supervision
Basic Computer knowledge and able to learn quickly to new software
Cash Handling Experience
Customer Service and/or Sales Experience
Effective Communication and Interpersonal Skills
Team player with the ability to maintain a high level of enthusiasm
Required education:
High school or equivalent (minimum)
Post-secondary education preferred
SALARY
$17.00/ hour - plus weekly profit sharing, benefits after 3 months.
Cashco is an innovative leader in the alternative finance industry. We offer a full suite of financial products, loans and banking services to under-banked and under-served Canadians both online and through our network of 64 branches in B.C., Alberta, Saskatchewan and Ontario.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Specific Skills
- Store, update and retrieve financial data
- Provide information to clients
- Promote financial products and services
- Process banking transactions
- Prepare customer statements
- Balance daily transactions
- Perform data entry
Work Setting
- Financial services
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Electronic mail
- General office equipment
- Data analysis software
- Internet browser