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Customer Service Representative
Job Summary:
Reporting directly to the Branch Manager, the Customer Service Representative (CSR) is responsible for supporting the retail operations in the branch and maintaining a high level of customer service. As a main point of contact for Shippers Supply, you must be able to demonstrate expertise in the packaging, warehouse equipment and supply industry.
Requirements:
Highly developed sense of integrity and commitment to customer satisfaction
Physically able to help out in the warehouse
High level of detail orientation
Strong verbal and written communication skills
Strong work ethic
Team player
Position Responsibilities:
Provide industry leading customer service
Multitask:
a. Acknowledge and greet customers in a timely manner
b. Manage telephone calls professionally
c. Process orders- Phone, email, fax
Support outside sales team
Assist with warehouse duties
Manage daily cash report and balance
Ensure showroom is clean, neat and tidy
Manage low dollar accounts
Load / Carry out product for customers as required
Cross train with other roles in the branch for absenteeism coverage
Assist with all other duties assigned by the Manager
Training will be provided as required.
Industry knowledge and a forklift ticket would be considered an asset.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
Credentials (certificates, licences, memberships, courses, etc.)
- Not applicable
Specific Skills
- Access and process information
- Sell merchandise
- Receive payments
- Issue receipts and other forms
- Investigate complaints
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
Work Setting
- Business services
- Retail and wholesale distribution center
Work Conditions and Physical Capabilities
- Fast-paced environment
- Repetitive tasks
- Handling heavy loads
- Attention to detail
Own Tools/Equipment
- Computer
- Printer
- Internet access
Business Equipment and Computer Applications
- Electronic mail
- General office equipment
- Internet browser
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