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Food and Beverage Serving Skills
- Advise on menu selections
- Serve food and beverages
- Present bills to customers and accept payment in cash, credit or debit cards, travellers cheques or room billings
- Order and maintain inventory of wines and wine glassware
- Describe and advise on wine selection
- Describe menu items including daily specials for customers
- Prepare and serve specialty food at customers' tables
- Take orders and relay to kitchen and bar staff
- Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
Credentials (certificates, licences, memberships, courses, etc.)
- Serving It Right Certificate
- ProServe program
Business Equipment and Computer Applications
- Electronic cash register
- Point of sale system
Additional Skills
- Address customers' complaints or concerns
- Enforce provincial/territorial liquor legislation and regulations
- Clear and clean tables, trays and chairs
- Balance cash and record sales
- Must be of legal age to mix and serve alcoholic beverages
- Provide customer service
- Assist clients/guests with special needs
Weight Handling
- Up to 9 kg (20 lbs)
Work Setting
- Restaurant
- Pub
Security and Safety
- Bondable
Transportation/Travel Information
- Own transportation
- Public transportation is available
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Standing for extended periods
- Bending, crouching, kneeling
Personal Suitability
- Initiative
- Effective interpersonal skills
- Flexibility
- Team player
- Excellent oral communication
- Reliability
- Organized
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