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POSITION TITLE: Front Store Supervisor
REPORTING TO (title): Assistant Front Store Manager or Front Store Manager
SUMMARY:
Managing the customer service functions, including cash, cashiers and merchandising.
DUTIES & RESPONSIBILITIES:
Human Resources
Ensures cashier/merchandising staff comply with all store policies and operating
procedures
Trains cashiers/merchandisers in job functions
Provides on-going guidance and instruction
Loss Prevention
Ensures all loss prevention standards are implemented, manages daily cash office
inventory and cashier tracking, tracking sheets, PC Optimum procedures
Customer Service
Answers enquiries regarding location of product, rainchecks, etc.
Resolves customer issues according to established guidelines (refunds, exchanges, etc.)
Ensures shelves are clean and organized with proper rotation
Ensures product displays are set up and taken down as directed by the AFSM/FSM
Monitors inventory level and informs AFSM/FSM
Maintains cleanliness and ensure washrooms are stock with proper items throughout the
shift ie. toilet paper/paper towel
General
Ensures standards of housekeeping and store image are maintained
Complies with all Health and Safety requirements: supervises employees to ensure
correct work procedures are followed, communicates hazard information and control
procedures, consults employees and provides feedback to management, holds accountable any employees reporting to them.
May be asked to perform clerical and banking duties
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in
the store
Perform other duties as required including Cashier duties
WORKING CONDITIONS
Ability to work flexible shifts which include nights and weekends
PHYSICAL REQUIREMENTS
Ability to lift up to 50 pounds
Ability to climb ladder
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Supervisory Experience
- Retail salespersons and sales clerks
- Cashiers
Specific Skills
- Sell merchandise
- Resolve customer complaints and supply shortages
- Authorize return of merchandise
- Assign sales workers to duties
Work Setting
- Retail establishment
Ability to Supervise
- 5 - 10 people
Work Location Information
- On-site customer service
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Combination of sitting, standing, walking
- Walking