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Working with ISM will work wonders for your career!
Working in technology today takes skill, expertise, a strategic mind and creativity. At ISM Canada, we believe in life-long learning, we value change leaders, and we are a dynamic business in a state of constant evolution. Technology is changing the world come to ISM and get a front row seat!
ISM Canada is always looking for great people! If you're interested in working with leading-edge technologies, passionate about customer excellence and coming up with innovative business solutions, then we may have the career for you!
RESPONSIBILITIES:
Provide Tier 1/1.5 trouble shooting to end-user escalating support to more senior technicians as required
Provide prompt and courteous service to all clients ensuring excellent customer service and high customer satisfaction
Develop an in-depth knowledge of the use, operation and support of desktop hardware and software
Computer and Technology Knowledge
- Windows
- Word processing software
- Internet
- Hardware
- Networking software
- Networking hardware
- Servers
- Applications - desktop
- Spreadsheet software
- Mail server software
- Programming software
- Programming languages
Essential Skills
- Oral communication
- Decision making
- Critical thinking
- Computer use
- Continuous learning
Work Setting
- Help desk