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We are seeking a Bilingual Customer Service Associate in our Saskatoon Office. Reporting to the Lead - Customer Service/Member Claims, the incumbents primary responsibilities will be:
Reconcile items and payment discrepancies.
Review, enter and track product claims status in the Finance System (Microsoft Dynamics).
Facilitate agreements between Members and/or Suppliers for purposes of managing discrepancies in a timely manner.
Organize and maintain all correspondence for Member claims and disputes.
Act as an intermediary between Mega Members and Suppliers.
Other duties as required.
Qualifications
Fluent in French and English both written and spoken
Minimum 2 years of Accounts Receivable experience
Minimum 2 years of Customer Service experience
Self-starter, problem solver with proven negotiation skills
Excellent customer service skills, with above average written (grammar, punctuation, etc.) and oral communication (assertiveness, tact, confidence) skills
Ability to work with minimal supervision and has a proven ability to take initiative and meet deadlines
Must have excellent attention to detail and strong multi-tasking skills
Above average math and computer skills proficient in Microsoft Office, specifically Excel and Word
Post-Secondary Education in a related field is considered an asset
Essential Skills
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Computer use
Specific Skills
- Maintain records and statistics
- Investigate complaints
- Answer inquiries and provide information to customers
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