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Reporting directly into the Customer Service Team Leader, you will deliver exceptional customer service in line with the companys Value Proposition and meet individual targets. Further responsibilities will include:
-acting as the first point resolution of customer queries wherever possible and handing off to Sales Specialist Team and Business Centre when required
-investigating and resolving customer complaints as per company policy in a timely fashion
-Well-developed interpersonal and communication skills
-Ability to work well both independently and in a team environm
About you
professional telephone manner and excellent customer service skills
solutions oriented
strong organisational and planning skills
high attention to detail
Able to multi-task whilst under pressure - a bit of a tough skin
Most importantly you need to be passionate and take pride in your work.
Essential Skills
- Reading text
- Document use
- Writing
- Working with others
- Problem solving
- Critical thinking
- Computer use
Specific Skills
- Access and process information
Own Tools/Equipment
- Computer
- Printer
- Internet access
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Electronic scheduler
- Internet browser
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