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Do you enjoy a fast-paced position? Do you enjoy dealing with customers in person and on the phone? Can you process paperwork accurately, paying close attention to detail? Can you work in a team environment to get the job done?
Village RV, an RV dealer, providing sales, parts, and service is currently looking for a Service Writer with the above skills to join our team!
This individual is the first point of contact in our service department and must possess exceptional customer service skills, be energetic, self-motivated, and friendly. They must enjoy working with the public, and with co-workers building a strong team environment.
The successful candidate will effectively facilitate the company service process by following the established procedures in ways that meet or exceed customer and company expectations.
Responsibilities include but are not limited to:
Accurately transferring customer service needs to the work order by professionally greeting, listening to, and communicating with the customer in a way that builds their comfort and confidence
Accurately estimating and documenting all charges on the repair order
Effectively keeping customers informed and updated of the repair status of their unit
Understanding and following the repair order process through to its satisfactory and timely completion including processing of payment
Effective scheduling of appointments
Meeting or exceeding service sales goals by selling additional service and parts & accessories
We offer a competitive salary, benefits program, employee appreciation functions, and a fun working environment. We are open Monday to Friday 8:00 am to 5:30pm, and on Saturdays 9:00am to 5:00 pm. Must be open to working Saturdays on a rotation basis, and be flexible with working occasional overtime. We close all Saturdays of long weekends, with the exception of May long, and also close to take vacation between Christmas and New years.
Essential Skills
- Reading text
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Access and process information
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Answer inquiries and provide information to customers
- Perform general office duties
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Attention to detail
Business Equipment and Computer Applications
- General office equipment
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