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The YWCA is seeking applications for an Overnight Shelter Counsellor for My Aunts Place. The Shelter Counsellor is responsible for providing practical support to all residents and ensuring the smooth operation of the shelter. A main focus of the Overnight Shelter Counsellor is to provide support to individuals needing support during the night. This position also assists in providing sanitation to the shelter overnight. This position will be under the direct supervision of the Manager and under the general supervision of the Director Womens of Housing.
Hours of Work: 11:45 pm until 7:15 am, an average of 22 hours per week, including two weekends per month
Responsibilities:
Client Service
Provide all care, advocacy, counselling, and listening from a trauma informed care lens;
Build therapeutic relationships with all residents;
Provide practical support for all aspects of resident stays;
Provide information, education, referrals, and support to the residents as needed;
Collaborate with the other Shelter Counsellors to create individualized plans for each resident and family;
Provide referrals and advocacy to ensure that residents have necessary supports to deal with barriers regarding housing;
In collaboration with the team create a collaborative, supportive, and welcoming environment;
Assist with shelter programming;
Administration and Operations
Answer shelter phone and record all calls, screen requests for entry and respond to information requests;
Complete intake and departure process with each woman/family;
Maintain accurate case management and stats keeping records;
Maintain accurate records in the HIFIS database;
For the complete posting please visit our website:
http://www.ywcaregina.com/Utilities/Careers.html