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Customer Service Representative

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Job Order #: 5657307

Employer Name:
Arrow Plumbing & Heating Co. Ltd.
Posted Date:
# of Positions:
Employment Terms:
Full Time
Length of Employment:
Post Graduate
3-5 Years
Apply By:
How to Apply?:
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Employer Name:
Arrow Plumbing & Heating Co. Ltd.

Employer Address:

Contact Name:
Curtis Beingessner

Contact Email:


Arrow Plumbing & Heating Co. Ltd. is currently seeking a Customer Service Representative. If you thrive in a fast paced environment, have multi-tasking abilities that are above average, are able to handle a busy multi phone line while booking appointments in a timely manner,and are a strong problem solver even under pressure, possess an aptitude for accuracy and detail, and have reception/administrative experience, with above average computer skills, then Arrow Plumbing & Heating is looking for you.

As a CSR your duties will include, but are not limited to:
Greeting and directing customers in a co-operative and tactful manor, and can appreciate customer concerns and exercise respect and courtesy at all times.
Perform Cashiering duties.
Assist call-in customers.
General filing.
Create and maintain our customer database.
Ensure the daily work orders for each technician are distributed accurately.
Process and file billings in a timely manner.
Accurately type and proof estimates / quotes as needed.
Process our valued Club members as necessary and book annual inspections.
Provide monthly schedules to the appropriate areas.
Reporting to the manager.

Successful applicants must have grade 12 or equivalent, 2 years office/administrative experience, keyboarding/typing of a minimum 45 wpm with high accuracy successful completion of an Office Education Program or a certificate or diploma in an equivalent program from a recognized institution. Be friendly, reliable and professional.

Arrow Plumbing and Heating Co Ltd  offers great benefits & competitive wages. If you would like to be a team member in a great environment, forward your resume by e-mail and specify in the subject heading the position applying for. Only candidates selected for an interview will be contacted.


Skills and Abilities

Essential Skills
 - Significant use of memory
 - Computer use
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
Specific Skills
 - Perform general office duties
Security and Safety
 - Driver's validity licence check
 - Criminal record check (abstract)


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