Job Order Detail

Description

Brandt Agricultural Products is currently seeking an Area Manager of Product Support for our Prairie Provinces Canada region (based in Saskatchewan).

Duties & Responsibilities:
    Dealer Development  work with Dealers Service and Parts personnel to improve their experience with Brandt
    Work with Dealers to ensure appropriate parts inventories are on hand to achieve over-the-counter parts fill metrics, especially during planting and harvesting seasons
    Inspect warrantable parts held at the dealership branches to confirm failure mode to verify claim
    Co-ordinate dealer service training
    Act as a liaison between Dealer, Customer, and company to ensure a seamless relationship
    Work with Dealers to resolve service issues that may arise on Brandt products
    Assist in administering company product warranty/Product Improvement Program (PIP)
    Travel with a dealer representative to the field to:
    Gather further information in a timely manner (i.e. equipment size, configuration, type and mode of failure)
    Confirm alignment, configuration and proper set up
    Take measurements, gather environmental data, and observe operating methods
    Instruct dealer tech on adjustments or installations as required based off Engineering approved modifications
    Make follow up calls
    Communicates directly with dealers, TMs, and other internal departments to maintain relationship with the customer throughout the failure and problem resolution time



Qualifications:
    Engineering, Marketing, Ag Science, or Business University Degree
    Farm background or experience with Agriculture Equipment
    Analytical and Problem solving skill set
    Valid drivers license
    Strong leadership qualities
    High level of customer focus
    Excellent communications and organizational skills.