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Brandt Agricultural Products is currently seeking an Area Manager of Product Support for our Prairie Provinces Canada region (based in Saskatchewan).
Duties & Responsibilities:
Dealer Development work with Dealers Service and Parts personnel to improve their experience with Brandt
Work with Dealers to ensure appropriate parts inventories are on hand to achieve over-the-counter parts fill metrics, especially during planting and harvesting seasons
Inspect warrantable parts held at the dealership branches to confirm failure mode to verify claim
Co-ordinate dealer service training
Act as a liaison between Dealer, Customer, and company to ensure a seamless relationship
Work with Dealers to resolve service issues that may arise on Brandt products
Assist in administering company product warranty/Product Improvement Program (PIP)
Travel with a dealer representative to the field to:
Gather further information in a timely manner (i.e. equipment size, configuration, type and mode of failure)
Confirm alignment, configuration and proper set up
Take measurements, gather environmental data, and observe operating methods
Instruct dealer tech on adjustments or installations as required based off Engineering approved modifications
Make follow up calls
Communicates directly with dealers, TMs, and other internal departments to maintain relationship with the customer throughout the failure and problem resolution time
Qualifications:
Engineering, Marketing, Ag Science, or Business University Degree
Farm background or experience with Agriculture Equipment
Analytical and Problem solving skill set
Valid drivers license
Strong leadership qualities
High level of customer focus
Excellent communications and organizational skills.