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The Hotel Guest Service Agent will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guests account upon completion of their stay. The Hotel Guest Service Agent must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. The Hotel Guest Service Agent must have the ability to multi-task, be detail-oriented, and be able to problem solve in order to effectively deal with internal and external customers. A valid drivers licence is required
Essential Skills
- Reading text
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Own transportation
- Valid driver's licence
Specific Skills
- Take, cancel and change room reservations
- Store and retrieve luggage
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Maintain occupancy statistics
- Balance cash and complete balance sheets, cash reports and related forms
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Follow emergency and safety procedures
Work Setting
- Hotel
Business Equipment and Computer Applications
- Multi-line switchboard
- General office equipment
- Basic computer skills (will train)
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