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POSITION SUMMARY:
Under direct supervision provides superior Customer Service, by coordinating and facilitating all customer and visitor related needs at the Customer Service desk in the Regina Aerocentre.
RESPONSIBILITIES:
1. Coordinates all Customer Service requirements for the Aerocentres in the Regina Aerocentre.
2. Represents the initial company contact with customers and visitors by greeting them in a professional manner in person, by telephone or radio.
3. Coordinates customer requests for fuel, hotel, car rental, catering and meeting room requirements.
4. Operates a multi-line telephone system & radio base unit communicating with aircraft and ground vehicles.
5. Provides full Secretarial duties and maintains office supplies inventory.
6. Coordinate and process various accounting transactions including invoices, batching, data entry, accounts receivable of cash and credit cards.
7. Assist in promoting and marketing the Aerocentre products and services.
8. Ensures reception, boardroom, pilot lounge and coffee areas are maintained and cleaned by providing light housekeeping if required.
9. On occasion may be required to Marshall aircraft on the ramp.
10. Coordinate passenger check in and baggage for Express Air & charters.
11. Reconcile fuel volumes with Shells inventory system (JDE) on a daily bases.
Type Of Experience
- Airline Reservations
- Airport Ticket Sales
- Baggage Check-In
- Cargo Check-In
- Pre-Flight Documentation
- Load Planning
- Sales And Marketing
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