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The Pediatric Head Shape Clinic is a rapidly growing division of Synergy Prosthetic & Orthotic Clinic, Inc and its partner health engineering company, HeadStart Medical, Inc.
The PHSC provides assessment, education and treatment to families of infants aged 2-18 months who present with head shape asymmetries such as Plagiocephaly.
We are looking for a Clerk/ Client Care Specialist that can serve clients online and over the phone- providing excellent customer service.
With our proprietary cranial remodelling bands, advanced treatment programs and our rapidly expanding clinical care model with 6 clinics now open throughout Canada, this is an amazing opportunity for you to develop and grow with an industry leading, world-class practice that is preparing for continued growth.
Roles and Responsibilities:
*Independently manage some daily operations of the clinic such as preparing client funding applications, client scheduling, preparing clinical reports and email correspondence.
*Handle all incoming calls and serve families at the highest level.
*Liaison between The Pediatric HeadShape Clinics and National Insurance providers.
*Assist in managing payables, receivables payroll experience would be an asset.
*Social Media experience is an asset.
Key Competencies:
*Must have the absolute highest of ethical standards
*Highly motivated with outstanding interpersonal and communication skills
*Detail oriented with excellent time management and organizational skills
Essential Skills
- Reading text
- Document use
- Oral communication
- Working with others
- Problem solving
- Critical thinking
- Computer use
- Significant use of memory
Specific Skills
- Access and process information
- Receive payments
- Issue receipts and other forms
- Explain the type and cost of services offered
- Arrange for billing for services
- Answer inquiries and provide information to customers
- Perform general office duties
Work Setting
- Health services
Work Conditions and Physical Capabilities
- Repetitive tasks
- Attention to detail
Business Equipment and Computer Applications
- Word processing software
- Spreadsheet software
- Electronic scheduler
- Database software
- Desktop publishing software
- General office equipment
- Accounting software