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Guest Service Manager

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Job Order #: 5658654

NOC: 0632
Employer Name:
Travelodge Hotel Saskatoon
Wage/Salary Info:
TBA
Posted Date:
13-Dec-2018
Location:
SASKATOON
 
# of Positions:
1
Employment Terms:
Full Time
Length of Employment:
Permanent
Education:
University Bachelor's Degree
Experience:
3-5 Years
Apply By:
27-Dec-2018
How to Apply?:
This job is no longer taking applications

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Employer Name:
Travelodge Hotel Saskatoon
Contact Name:
Mathew Adebogun
Contact Email:
mathew.adebogun@travelodgesaskatoon.com


Description

Summary: Reporting to the Director of Rooms this role will be a highly focused service oriented individual, responsible for the successful operation of the Front Office. This position requires an energetic, self-motivated, detail-oriented leader with a passion for going above and beyond to provide guests with exceptional experiences. This person is a role model and leader consistently exhibiting values with guests and associates.  As a member of the Leadership Team, this role hands-on leadership in a RITE way.
Job Accountabilities/Responsibilities: (Abbreviated)
Provides direction and oversight to all Front Office functions and processes to ensure they are executed at a high level.
Establish, implement and communicate customer satisfaction targets for the department and ensure they are met and or exceeded.
Communicate and reinforce the service vision and standards to Supervisors and associates.
Produces communication that creates associate confidence in making decisions on the job.
Demonstrates a high level of commitment to processes that allow associates to clearly see how their work adds to our familys success and their continuous learning in different areas of the business and life.
Provide collaborative, energetic, support and feedback to associates. With an emphasis on recognizing and rewarding constructive behavior.
Conduct regular performance appraisals and performance management as necessary, focusing on associate growth and development.
Hire, train, mentor and supervise Front Office associates with a focus on growth and development.
Conduct regular team meetings in order to set goals and objectives, address concerns and communicate information pertaining to the hotel's operations.
Education, Experience, & Skills: (Abbreviated)
3+ years of supervisory experience in the hospitality industry or related experience.
Demonstrated ability to modify, and understand financial information, data and basic arithmetic functions.

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