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Customer Care Associate - Evenings and Nights

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Job Order #: 5659265

Employer Name:
SecurTek - A SaskTel Company
Wage/Salary Info:
Starting at $13.13hr as per CBA. Step every 6mo to band max $18.23.
Posted Date:
08-Jan-2019
Location:
YORKTON
 
# of Positions:
2
Employment Terms:
Full Time
Education:
Grade 12
Experience:
1-2 Years
Apply By:
29-Jan-2019
How to Apply?:
This job is no longer taking applications

Application Information

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Employer Name:
SecurTek - A SaskTel Company

Employer Address:
 
70 FIRST AVE N
YORKTON,SK
CANADA
S3N1J6

Contact Name:
SecurTek HR

Contact Fax:
1-866-666-2494

Contact Email:
securtek.hr@securtek.sk.ca

Employer Website:
securtek.com



Description

Can you provide outstanding customer service?

Do you like working with computers and learning new things?

This position is in Yorkton's state of the art certified alarm monitoring station and call centre. You will be responsible for providing quality customer service to our customers as they call into the inbound call centre.

Typical Duties:
-Respond and handle inquiries and concerns from customers, dealers, outside contractors and agencies with a focus on quality customer service.
-Provide or assist customers, including those with special needs, with requests. (e.g. local, toll, long distance, directory, and emergency call completion, answering service, etc.). Supplies routing and rate information.
-Perform data entry of customer information into SecurTek computer systems.

Qualifications:
- Grade 12 Diploma and/or 1 year call centre or related customer service experience.
- Working knowledge of PCs and a typing speed of at least 25-45wpm.
- Excellent communication skills, both written and verbal, and strong listening and negotiating skills.
- Ability to handle positive and negative customer interactions with diplomacy, tact, courtesy and a positive tone of voice.
- Successful applicants will be required to provide a criminal record check prior employment.
  
SecurTek offers a variety of opportunities for advancement within a supportive and challenging environment. We offer health, dental, and vision benefits and an excellent pension program.

 

Skills and Abilities

Essential Skills
 - Computer use
 - Oral communication
Security and Safety
 - Criminal record check (abstract)

 

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