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Internet Support Representative

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Job Order #: 5660432

Employer Name:
Access Communications Co-operative Limited
Wage/Salary Info:
Posted Date:
# of Positions:
Employment Terms:
Full Time
Technical/Applied Science Diploma
1-2 Years
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How to Apply?:
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Employer Name:
Access Communications Co-operative Limited

Employer Address:
2250 PARK ST

Contact Name:
Victoria Buehler

Contact Phone:

Employer Website:


Do you like solving technical problems and working with all kinds of interesting people?  If so, we have a fantastic opportunity for Internet Support Representatives in Regina.

As an Internet Support Representative:
- You will be providing technical support to Access Internet, TV, Phone and Security customers over the phone and assisting with related inquiries  
- You'll effectively troubleshoot and analyze issues and take the appropriate actions to resolve technical problems
- You have the aptitude to learn about all of our awesome products & services, including cool equipment like TiVo boxes and Dualband Wireless Home Solutions. And can teach customers about them, too!
- You're fast on your feet & can keep up with constantly evolving information & procedures as part of a high-tech company that leads the way in TV, Internet, Phone, & Security services.
- You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.(The help desk is scheduled from 7am  11pm).

Competencies you have for success:
- Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, & patience
- Talent for handling a large number of calls efficiently & accurately in a busy environment
- Knowledge of computer systems and components, internet applications, browsers, mobile devices, and a comfort level with troubleshooting issues patiently with customers over the phone
- Capacity to quickly adapt to new processes, procedures, & technology
- Minimum grade 12 education
- Clear Criminal Record Check

The benefits:
- Great Salary  Starting at $22.54/ hour!
- Outstanding Benefits Package, including Health, Dental and Vision
- Amazing staff discounts on all services
- Company matched pension plan
- Health and Wellness benefits
- Ongoing training and development opportunities
- Volunteer Opportunities! We do great things in the community and everyone here is part of that.


Skills and Abilities

Work Setting
 - Telecommunications industry


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