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Thank you.
Do you like solving technical problems and working with all kinds of interesting people? If so, we have a fantastic opportunity for Internet Support Representatives in Regina.
As an Internet Support Representative:
- You will be providing technical support to Access Internet, TV, Phone and Security customers over the phone and assisting with related inquiries
- You'll effectively troubleshoot and analyze issues and take the appropriate actions to resolve technical problems
- You have the aptitude to learn about all of our awesome products & services, including cool equipment like TiVo boxes and Dualband Wireless Home Solutions. And can teach customers about them, too!
- You're fast on your feet & can keep up with constantly evolving information & procedures as part of a high-tech company that leads the way in TV, Internet, Phone, & Security services.
- You have a flexible schedule, and are able to work a combination of days, evening and weekends with open availability.(The help desk is scheduled from 7am 11pm).
Competencies you have for success:
- Top-notch Customer Service skills including empathy, professionalism, courtesy, common sense, & patience
- Talent for handling a large number of calls efficiently & accurately in a busy environment
- Knowledge of computer systems and components, internet applications, browsers, mobile devices, and a comfort level with troubleshooting issues patiently with customers over the phone
- Capacity to quickly adapt to new processes, procedures, & technology
- Minimum grade 12 education
- Clear Criminal Record Check
The benefits:
- Great Salary Starting at $22.54/ hour!
- Outstanding Benefits Package, including Health, Dental and Vision
- Amazing staff discounts on all services
- Company matched pension plan
- Health and Wellness benefits
- Ongoing training and development opportunities
- Volunteer Opportunities! We do great things in the community and everyone here is part of that.
Work Setting
- Telecommunications industry
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