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Other Languages
- Hindi
Credentials (certificates, licences, memberships, courses, etc.)
- A+ Certification
- Microsoft Certified Solutions Associate (MCSA)
- Information technology infrastructure library (ITIL) Certification
- Network+ Certification
Work Setting
- Help desk
Specific Skills
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide business systems, network and Internet support to users in response to identified difficulties
Security and Safety
- Bondable
- Basic security clearance
Own Tools/Equipment
- Computer
- Printer
- Internet access
- Cellular phone
Work Conditions and Physical Capabilities
- Fast-paced environment
- Attention to detail
Computer and Technology Knowledge
- TCP/IP
- Database software
- Networking software
- Networking hardware
- Networking security
- Servers
- Mail server software
- Mapping and data visualization software
- SharePoint
- Wireless networks
- Desktop applications
- Information Technology Infrastructure Library (ITIL)
Personal Suitability
- Initiative
- Effective interpersonal skills
- Accurate
- Team player
- Excellent oral communication
- Excellent written communication
- Client focus
- Judgement
- Organized
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