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Days Inn is now hiring a full time Night Audit/ Front Desk Agent. Must be available to work any shift, day , night, audit and weekends. Minimum of 37 hrs per week. Duties include check ins, check outs, credit card bal-ancing, guest relations and any other duties as directed by management. Great wage, benefits, pension and other incentives.
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Problem solving
- Critical thinking
- Job task planning and organizing
- Computer use
Transportation/Travel Information
- Own transportation
- Own vehicle
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
Specific Skills
- Take, cancel and change room reservations
- Register arriving guests and assign rooms
- Provide information on hotel facilities and services
- Process group arrivals and departures
- Process guests' departures, calculate charges and receive payments
- Process telephone calls
- Process wake-up calls
- Perform light housekeeping and cleaning
- Investigate and resolve complaints and claims
- Balance cash and complete balance sheets, cash reports and related forms
- Arrange services required for guests with special needs
- Work with minimal supervision
- Customer service oriented
- Keyboarding
- Clerical duties (i.e. faxing, filing, photocopying)
- Provide general information about points of interest in the area
- Provide information about services available in the community
- Follow emergency and safety procedures
Work Setting
- Hotel
Security and Safety
- Bondable
Type of Bookkeeping and Accounting
- Cashiering
Business Equipment and Computer Applications
- Multi-line switchboard
- Computerized reservation system
- Basic computer skills (will train)
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