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Accounting Software Customer Support, Training

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Job Order #: 5660885

Employer Name:
Axon Development Corporation
Wage/Salary Info:
Posted Date:
# of Positions:
Employment Terms:
Full Time
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Employer Name:
Axon Development Corporation

Contact Name:
Derek Kuntz

Contact Email:

Employer Website:


Axon Development Corporations software package is used in the transportation industry throughout North America. We are looking for outgoing, professional individuals with accounting knowledge to join our team in a Customer Support and Training role.

You will assist our clients over the phone and
internet as they learn to get the most out of
their transportation software that integrates all of their management, operations, financial and accounting information in real time.

Analyze and understand the customers questions,
suggestions, and any issues within the software;
Assist in the resolution of these questions,
suggestions and issues with the help of fellow
technical support members and programmers in an
accurate and timely manner;
Document, in detail, all information from
telephone and email conversations with customers;
Assist in the implementation of the Axon Software;
Provide software support and training to new and existing users

Skills and Specifications:
Proficient in accounting functions, including, but not limited to, bank reconciliations, sales tax remittances, general ledger accounts and entries, AR, AP, and payroll processing;
Excellent verbal and written communication skills;
Excellent time management skills;
Strong organizational skills;
Ability to prioritize tasks;
Strong team focus, including the ability to work and collaborate with others effectively

Educations and Qualifications:
Experience with other accounting packages such as Quickbooks, Simply Accounting, Accpac is an asset.
Past experience in customer service related
positions would also be considered advantageous.

This is a challenging position that involves a
range of skills and knowledge in software,
computers, transportation, and accounting  but
don't worry if you don't know it all. (None of us do!) We are looking for individuals with the right attitude and personality for the job.


Skills and Abilities

Computer and Technology Knowledge
 - Software development
 - Data analysis
 - Project management software
 - Electronic mailing software
 - Office Suites
 - Spreadsheet software
 - Applications - desktop
 - Internet
 - Word processing software
 - Windows
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Job task planning and organizing
 - Critical thinking
 - Problem solving
 - Working with others
 - Oral communication
 - Reading text
Specific Skills
 - Collect, organize and maintain a problems and solutions log for use by other technical support analysts
 - Provide advice and training to users in response to identified difficulties
 - Consult user guides, technical manuals and other documents to research and implement solutions
 - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Work Conditions and Physical Capabilities
 - Attention to detail
 - Tight deadlines
 - Work under pressure
 - Fast-paced environment
Security and Safety
 - Criminal record check (abstract)


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