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Operations Manager- Business ITSM

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Job Order #: 5661435

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Wage/Salary Info:
$82, 780- $110,373 annually
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Full Time
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SaskTel Human Resources

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Accountable for the Customer experience for Business Customers as it relates to their Assurance needs. Accountable for the implementation and evolution of ITSM processes and enabling tools in support of SaskTel's business customers' services. Accountable to develop and manage a strong professional business relationship with our Business Customers. Accountable to create an environment where employees are empowered to make decisions based on customer needs and corporate goals.

1. University degree in Computer Science, Engineering, Admin or Commerce, OR Technical Institute diploma with related experience OR thorough related knowledge and a minimum 5 years' experience performing a similar role within a large customer serving environment.

2. ITIL Foundation Certification.

3. Strong analytical, organizational and technical abilities.

4. Ability to select, train and manage staff within a diverse and rapidly changing environment.

5. Excellent verbal and written communication skills with demonstrated ability at all levels of the organization.

6. Ability to deal with customers in crisis situations.

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