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Operations Manager- Business ITSM

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Job Order #: 5661435

Employer Name:
SaskTel
Wage/Salary Info:
$82, 780- $110,373 annually
Posted Date:
04-Jan-2019
Location:
REGINA
 
# of Positions:
1
Employment Terms:
Full Time
Apply By:
18-Jan-2019
How to Apply?:
This job is no longer taking applications

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Employer Name:
SaskTel

Contact Name:
SaskTel Human Resources

Contact Phone:
306-777-4220

Contact Email:
sasktel.careers@sasktel.com

Employer Website:
www.sasktel.com/careers



Description

POSITION OVERVIEW:
Accountable for the Customer experience for Business Customers as it relates to their Assurance needs. Accountable for the implementation and evolution of ITSM processes and enabling tools in support of SaskTel's business customers' services. Accountable to develop and manage a strong professional business relationship with our Business Customers. Accountable to create an environment where employees are empowered to make decisions based on customer needs and corporate goals.

QUALIFICATIONS:
1. University degree in Computer Science, Engineering, Admin or Commerce, OR Technical Institute diploma with related experience OR thorough related knowledge and a minimum 5 years' experience performing a similar role within a large customer serving environment.

2. ITIL Foundation Certification.

3. Strong analytical, organizational and technical abilities.

4. Ability to select, train and manage staff within a diverse and rapidly changing environment.

5. Excellent verbal and written communication skills with demonstrated ability at all levels of the organization.

6. Ability to deal with customers in crisis situations.

For more information about this job and to apply, visit sasktel.com/careers

 

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