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Customer Experience Specialist

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Job Order #: 5661788

Employer Name:
Heritage Insurance Ltd.
Posted Date:
# of Positions:
Employment Terms:
Full Time
Grade 12
0-6 Months
Apply By:
How to Apply?:
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Employer Name:
Heritage Insurance Ltd.

Contact Name:
Colleen Statler

Contact Email:


A progressive and growing Moose Jaw Insurance Brokerage is looking for a special person to join our team. Our brokerage strives to provide exceptional service to our clients. The right candidate will be a team player who can help us meet this goal. The following attributes are a must: above average service skills, highly coachable, forward thinking, be able to work independently under pressure and have good communication, planning and organizational abilities. The Customer Experience Specialist will be responsible for servicing Heritage Insurance clients in person, by phone, by fax and email on a daily basis.  A competitive salary and benefits package program is provided.
Application Deadline January 28, 2019.
How to Apply: Email your resume along with 3 references, and a short essay (less than 1 page) on your choice of one of the following topics:
1.    Describe the person (Present, past, deceased, or living) you most admire and why?
2.    Describe an experience that has been the most valuable to you and why?
Only those selected for an interview will be contacted. No phone calls please.


Skills and Abilities

Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
 - Reading text
Transportation/Travel Information
 - Own vehicle
 - Own transportation
Specific Skills
 - Order supplies and maintain inventory
 - Perform general office duties
 - Answer inquiries and provide information to customers
 - Explain the type and cost of services offered
 - Issue receipts and other forms
 - Receive payments
 - Access and process information
Work Setting
 - Insurance
Work Conditions and Physical Capabilities
 - Walking
 - Attention to detail
 - Repetitive tasks
 - Work under pressure
 - Fast-paced environment
Security and Safety
 - Criminal record check (abstract)
Business Equipment and Computer Applications
 - Internet browser
 - General office equipment
 - Electronic mail
 - Word processing software
 - Windows


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