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Tier 2 Help Desk

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Job Order #: 5662064

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Sheila Riediger

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Powerland is looking for a Tier 2 Help Desk Technician to join our team.

Responsibilities: supporting and managing servers, storage, personal computers, printers, associated software and communication remotely.  The role requires the ability to work as part of a team and communicated effectively with end users that have a wide-ranging technology comprehension.

* 3+ years of experience with servers, networks and virtualization
* 3+ years of experience supporting personal computers and printers
* Understanding of IT principles
* Experience with securing data, network access and backup systems
* Strong customer service and verbal skills
* Solid troubleshooting skills
* Ability to meet deadlines and manage stress effectively in high-pressure situations
* Quick learner
* Industry certifications related to the above are a definite asset
* Apple experience would be an asset

A criminal record check is required for this position.


Skills and Abilities

Computer and Technology Knowledge
 - CAD software (computer assisted software)
 - Communication software
 - Electronic mailing software
 - Office Suites
 - Applications - enterprise
 - Applications - desktop
 - Servers
 - Networking security
 - Networking hardware
 - Networking software
 - Device drivers
 - Hardware
 - Database software
 - Internet
 - Word processing software
 - Windows
Essential Skills
 - Significant use of memory
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
 - Numeracy
 - Document use
Work Setting
 - Computer hardware or software retailer/wholesaler
Work Conditions and Physical Capabilities
 - Attention to detail
 - Work under pressure
Security and Safety
 - Criminal record check (abstract)


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