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Guest Services Representative

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Job Order #: 5662429

Employer Name:
Wage/Salary Info:
Posted Date:
# of Positions:
Employment Terms:
Part Time
Length of Employment:
Completed at least some post-secondary
1-2 Years
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Employer Name:

Contact Name:
Tali Bessey

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-Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings  
-Sale of shopping centre Gift Cards which includes: daily deposits, shift reports and logs, distribution of gift-with-purchase items
-Telephone, email and in-person inquiries
-Opening & closing duties as per the Guest Services Supervisor
-Prepare and manage various customer tracking initiatives
-Provide customer assistance with all available shopping centre services.
-Assist other shopping centre personnel (Security and Maintenance) to provide an exceptional customer experience
-Cultivate relationships with the shopping centre's retailers and continually stay abreast of product offerings and store promotions.
-Collating various documentation for shopping centre distribution, banner coordination, compiling and updating store and directory information, ballot counting and assisting with various display set-ups
-Maintaining cleanliness and organization at the workspace
-Ensure appropriate levels of inventory for administration supplies, gift cards, etc. are maintained
-Provide back up to the Parkade Booth Attendant (sick coverage, breaks) when required
-Other duties as assigned by the Guest Services Supervisor


Skills and Abilities

Essential Skills
 - Continuous learning
 - Computer use
 - Finding information
 - Job task planning and organizing
 - Critical thinking
 - Decision making
 - Problem solving
 - Working with others
 - Oral communication
 - Writing
Transportation/Travel Information
 - Public transportation is available
 - Own transportation
Credentials (certificates, licences, memberships, courses, etc.)
 - Not applicable
 - Not required
Specific Skills
 - Follow emergency and safety procedures
 - Provide information about services available in the community
 - Provide general information about points of interest in the area
 - Clerical duties (i.e. faxing, filing, photocopying)
 - Customer service oriented
 - Work with minimal supervision
 - Balance cash and complete balance sheets, cash reports and related forms
 - Investigate and resolve complaints and claims
 - Process telephone calls
Work Setting
 - Hospitality industry
Business Equipment and Computer Applications
 - Basic computer skills (will train)
 - Internet browser
 - General office equipment
 - Spreadsheet software


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