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Service Consultant as part of the front-line staff this position is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle services and tire requirements. Detailed as:
Customer Service: ensure customers are greeted and welcomed offering assistance and information when/if required.
Pricing/Quotations: responsible for handling sales, providing competitive quotes, negotiating, booking work orders, invoicing
Invoicing/Cash: handle all payment transactions, balancing, float requirements
Showroom: responsible for front showroom area, displays, housekeeping
Essential Skills
- Reading text
- Document use
- Numeracy
- Writing
- Oral communication
- Working with others
- Problem solving
- Decision making
- Critical thinking
- Job task planning and organizing
- Finding information
- Computer use
- Continuous learning
- Significant use of memory
Transportation/Travel Information
- Valid driver's licence
Credentials (certificates, licences, memberships, courses, etc.)
- Not required
- Not applicable
Specific Skills
- Access and process information
- Sell merchandise
- Receive application forms
- Receive credit and employment applications
- Receive payments
- Issue receipts and other forms
- Investigate complaints
- Explain the type and cost of services offered
- Arrange for billing for services
- Arrange for refunds and credits
- Answer inquiries and provide information to customers
- Perform general office duties
- Order supplies and maintain inventory
- Receive and log complaints
Work Setting
- Private sector
Work Location Information
- Urban area
Work Conditions and Physical Capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Standing for extended periods
- Walking
Security and Safety
- Bondable
- Driver's validity licence check
- Driving record check (abstract)
Business Equipment and Computer Applications
- Windows
- Electronic mail
- Electronic scheduler
- Database software
- General office equipment
- Accounting software
- Internet browser
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